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Terms & Conditions

Refunds & Cancellations
All cancellations must be received at least 24 business hours before the start of the booked e date and time. Refunds after this period will be subject to a £50.00 cancellation fee or £70.00 if our vehicle has set out to you, Cancellations must be received in writing by e-mail (info@safecarrecovery.com) or by telephone 0207 183 4238 or 0795 035 0065.

 

If pre-booked jobs are cancelled before the 24 hour period then a full refund will be issued, this may take up to 7 days to complete.

 

We are unable to offer refunds for services after they have been carried out (this will be subject to customers signing a confirmation of services supplied form). Signing of this form means that you (the customer) have confirmed that the services have been supplied to your satisfaction and will void your right to a refund. We are also able to supply copies of our confirmation forms on request.

Complaints/Claims
If you have a complaint or claim about any part of the service you receive from us, it’s important that we know about it, so we can help put things right. You can let us know by  email to us to info@safecarrecovery.com or made in writing to us so as to reach us within 2 working days

Your complaint will be dealt with promptly and fairly .
if you want more information on how we handle complaints,claims please contact us
If you have a complaint or claim about any part of the service you receive from us, it’s important that we know about it, so we can help put things right. You can let us know by  email to us to info@safecarrecovery.com or made in writing to us so as to reach us within 2 working days
Your complaint will be dealt with promptly and fairly .
if you want more information on how we handle complaints,claims please contact us.

Unaccompanied After Loading Disclaimer
Safe Car Recovery take no responsibility for any damage caused to the vehicle after loading.
Liability Disclaimer
All casualty vehicles are to be recovered to a hard standing area which is on public highway .If the customer requests for Safe Car Recovery to use any jacks.Axle Stands, other specialist equipment or to manoeuvre the vehicle in a way other than off the damage incurred to the casualty .We cannot be held liable for such damage incurred to the casualty Vehicle.
Privacy Policy
This Privacy Policy is applicable to Safe Car Recovery Ltd website. 
When leaving this Siteplease read the privacy policy applicable to the site you are visiting. If you do not agree with this Privacy Policy, please do not use this Site. By accessing and using this Site, you hereby agree to the terms of this Privacy Policy. Non-Personal Information Collected Automatically

 

Safe Car Recovery is committed to the protection of the privacy of its web site visitors. Please note that we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-parties, but these statistics will include no personally identifying information.
Security
Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, “tamper” or “hacker- proof”, Safe Car Recovery  has endeavoured to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information.
Personal Information
In order to respond to your questions, fulfill your requests or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number. We may use this information to respond to your requests, or to contact you via mail, e-mail or phone to inform you of new products, services or promotions we may offer. If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information required to process or fulfill your order and/or request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfill your requests or manage interactive customer programs.
 
In addition to the personal information that you may provide us, this Site may use technology that lets us collect certain technical information like your Internet protocol address, your computer’s operating system, your browser type, traffic patterns and the address of any referring Web sites.
Visitor ID
From time to time, information may be placed on your computer to allow us to identify you. This information is commonly known as “cookies”. By showing how and when our visitors use this Site, this information can help us to continue to improve our Site. We will only use cookies to view information on your hard drive that was put there by a cookie from this Site. The use of cookies is an industry standard and many web sites use them. Cookies are stored on your computer and not on this Site. If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your web browser to do so, if your browser so permits.
Minors
No information may be submitted to Safe Car Recovery Ltd by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this Site without such consent, unless permitted by applicable legislation.
Changes
We may change this Privacy Policy, or change, modify or withdraw access to this Site, or the content of these pages at any time with or without notice.
Website usage terms and conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ontime Automotive Ltd.’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [insert list of information].
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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